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Security Operations Analyst - Tier 2 & 3, Incident Response

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

About The Role:


Pagoda’s growing security team is looking for Security Operations Analysts to join us - Tier 2 & Tier 3.


As Security Operations Analysts you will prompt a security first culture at Pagoda.  You will be responsible for the technical aspects of a detection and response capability to enable lower incident resolution cost, business and customer impact across our global business.  You will be working with an agile team in a growing startup environment, heavy on SaaS platforms with decentralized as opposed to consolidated network infrastructure.


What You'll Be Doing:


Tier 2, Security Incident Response



  • Leading the delivery of security event triage performed by Tier 1 SOC analysts

  • Manage and deliver response on information security incidents

  • Perform deeper investigations

  • Mitigate and recommend changes

  • Analyze data and implement recommendations for logging and other security-data-related data streams and analyses

  • Work with third party incident response teams as necessary

  • Support the Director of Security Operations in the buildout and maintenance of the operational security program


Tier 3, Security Incident Response



  • Advanced investigations, technical SME for security alert investigations

  • Document and escalate issues to the Director of Security Operations

  • Prevention & Forensics - performing advanced event and incident analysis, including baseline establishment and trend analysis

  • Threat Hunting

  • Assist with maturing of the SOC processes

  • Create management reports to help analyze and triage problems

  • Provide analysis and assistance where appropriate during incident investigations

  • Work with third party incident response teams as necessary

  • Analyze data and implement recommendations for logging and other security-data-related data streams and analyses

  • Support the Director of Security Operations in the buildout and maintenance of the operational security program


What We're Looking For:



  • Proven Experience in either Level 2 or Level 3 security incident response (at least 4+ years)

  • Strong analytical skills around identifying modern offensive techniques

  • Experience in the use threat intelligence, various investigative tools and analyses suites

  • Experience investigating computer network intrusions in an enterprise 

  • Good knowledge of digital forensics

  • Understanding of networking and infrastructure design

  • Experience working with alerts from MSSPs and Cloud platforms

  • Experience in generating quality reports

  • Demonstrated success in reducing mean time to remediation and closing incidents

  • Excellent interpersonal skills with the ability to explain technical problems to non-technical business stakeholders at all levels


We'd Love If You Have:



  • Experience in a start-up environment


Here's What Our Interview Process Looks Like:


Depending on calendar availability, from the first stage to the final stage, we do our best to keep the entire process to under three weeks. Our interviews take place via Zoom and typically consists of the following stages:



  • Internal Recruiter Call (30 to 45 minutes)

  • Meet with the Hiring Manager (30-60 minutes)

  • Technical Interviews (2 x 60 minutes)

  • Culture & Values Interview (30 to 45 minutes)


Please let us know if you require any special requirements for your interview and we’ll do our best to accommodate.


Ideal Location:


This is a fully remote role, so that your timezone matches or overlaps with our leadership for this role, you’ll ideally be located in US, UK, or Western Europe.