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School Support Specialist

COMPANY OVERVIEW

 

GoFan is the leading digital ticketing solution for high school events. Led by innovative technology and unmatched support, GoFan provides schools a turnkey platform to manage season, online and at-event ticket sales. Serving thousands of schools and 37 state associations, GoFan provides fans frictionless access to high school events across the country. For the 2021-2022 school year, more than 33 million tickets were sold on the GoFan platform!

 

GoFan is a product of Huddle Tickets, who has provided over 2 billion complimentary event tickets to 10,000+ school since 2001. In 2022, GoFan and PlayOn! Sports (backed by KKR a leading global investment firm), the nation's leading high school media and technology company, joined forces to create a streamlined customer experience for in-person, live-stream and on-demand events. There are 19,500 high schools in the NFHS ecosystem and PlayOn! Sports current works with over 50% of them.  Going forward, the company is focused on: 1) continuing to grow the number of schools it works with; 2) continuing to grow the average revenue per school; 3) expanding the products and services it provides to the high school ecosystem beyond streaming; 4) expanding outside of high school sports.

THE ROLE

GoFan is looking for a School Support Specialist to join our rapidly expanding team. Our School Support team is critical to our company's long-term growth. We’re actively looking for our next exceptional team member with a passion for providing best-in-class customer support and helping GoFan uphold and surpass our commitments to the customers we serve. As a School Support Specialist, you will be responsible for delivering effortless customer service and support to GoFan partner schools and fans. You will also work closely with other School Support team members and other cross-functional departments.

In this role, you’ll be responsible for creating excitement about GoFan. You’ll get to work alongside an extremely passionate and supportive team, but most importantly you’ll jumpstart your career in an exciting field. If you’re interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we’d love to learn more about you.

 

Additional responsibilities and accountabilities for this role include:

• Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues 

• Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management

• Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools

• Author, edit and publish quality Knowledge base content to improve customer self-service resources

THE PERSON

• Over a year of software application customer service or support experience required

• Flexibility to occasionally work weekends or a late shift

• Preferred Bachelor’s degree in marketing, sales, communication or related field (Not required)

• Excellent troubleshooting skills, including research on software application errors and issue re-creation

• Strong ability to prioritize and manage time efficiently

• Extremely motivated individual who is passionate about helping customers achieve success

• Exceptional written and verbal communication skills

• High-level performer who excels in both a team and individual environment

• Possess natural curiosity and have an affinity for creative problem-solving

• Candidates should also thrive in a fast-paced environment and be able to take on new responsibilities quickly and easily

WHY YOU’LL LOVE WORKING AT GOFAN

 

We are one GoFam. We believe that the time and effort we put in to serving our schools and fans can only be done by working hard together. But we also believe that a work/life balance is equally crucial. Seriously. Our team members well-being is just as important to us as their work. We are humans first, employees second. 

 

Some benefits we offer include:

• Competitive salary 

• Multiple Medical options to choose from

• Dental, Vision, Life and Disability Insurance

• Generous PTO 

• 401K plan with company match 

• Fun and collaborative hybrid/flexible work environment

 

GoFan's Core Four values of Agility, Unity, Accountability, and Empathy guide everything that we do as a business, including how we recruit, hire, and promote from within. We support all people, no matter the color of your skin, your gender or identity, what you believe in, where you are from, or anything that makes you unique and special. Our inclusivity means that no matter what makes you, YOU, we encourage you to apply to work with us here at GoFan!

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
64 days ago

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