Sales Manager (Pipeline)
In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country.
At Lendi Group, we use market-leading technology to drive better customer outcomes and experiences. We’re passionate about what we do and like to do things differently. Despite the challenges and change in recent times, we’ve enjoyed record growth while adapting to the changing world around us. We’ve fully embraced flexible working from home: we call it ‘flex first,’ and it's now a core part of our DNA.
Position Summary & Purpose
As Sales Manager, you'll be responsible for managing, motivating, and developing a team of 10-15 phone-based Home Loan Specialists (Mortgage Brokers), ensuring they provide the very best service to our customers. Our Home Loan Specialists are fully qualified mortgage brokers who are supported by smart technology and expert teams to achieve higher quality deals.
With Lendi's online platform and seamless digital experience, your team will be speaking to customers nationwide over the phone, and with our "Flex First," you will oversee your staff virtually most of the time.
This is an excellent opportunity to join and have a visible impact on a market-leading business that’s experiencing a very exciting phase of growth.
Drive Lendi's sales strategy and ensuring the team is achieving the weekly and monthly targets
Provide advice on home loan scenarios and structures to your team, 'workshopping' deals and developing their industry knowledge
Coach and mentor your team on best practice and implementing training strategies to drive best performance
Spearhead regular sales training & coaching through a mixture of call recordings and live sales observation
Strategically working with leadership to develop and implement strategies to improve processes, procedures, and productivity
Position Requirements - Background & Expertise
Experienced Sales Manager who has managed a team of phone-based lenders, mortgage brokers, or home loan specialists in a high-performing environment, or who has worked with mortgage brokers at a bank or lending organisation
Proven understanding of home loan structures and scenarios, with the ability to train, coach and mentor the team
Strong leadership experience with the ability to lead the team from the front and motivate them to achieve and exceed their monthly targets and customer experience expectations, whilst promoting our fun, inclusive and collaborative company culture
As an energetic, natural leader, you'll thrive in our fast paced and agile environment; be team-oriented and operate with flexibility to evolve and implement change as required
Some of our perks & benefits
Lendi Group teams exist across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.
We support our people in a variety of ways, but a few of the benefits that that out people rave about include:
We’re Flex First - we’ve fully embraced flexible working from home and metropolitan city offices for those who do want to work from the office
We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
An additional week’s Loyalty Leave each year after reaching 3 years’ service
A 24/7 Employee Assistance Program service providing counselling and support
We’re committed to building a diverse and inclusive community for everyone at Lendi Group. We’ve joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers
Regular social activities & events, both in-person & online
A vibrant, relaxed, yet professional culture
We run wellness initiatives with a strong focus on psychological safety.
To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/
Lendi Group is a proud Project F Partner - Gender Diversity & Inclusion is a great focus for us. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits, ultimately this creates a melting pot of creativity!