Research Operations Executive

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

We’re looking for a Junior Research Operations Executive to join us here at GWI. Not just any Junior Research Operations Executive though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That’s because as a GWIer you’ll be immersed in the fast-moving world of data tech. We think big to make an impact, we’re not afraid to ask why, and we always show respect.  Those values are what got us where we are today, and they’re a big part of what we’re looking for in you.

About the job

The Junior Research Operations Executive will be responsible for working on the operational aspect of multiple multinational market research projects from scripting/script checking, fieldwork management, data uploads, and data checking.

Must be able to quickly get up to speed on our processes and be then able to work independently, efficiently and accurately.
This is an internal role, with the Research Executive responsible for supporting client facing researchers in London and New York teams.

The ability to communicate clearly and concisely in English is a key element of the role.
The role will also entail communicating with our panel partners, translation providers, and our scripting partners. Again, here it is imperative that the candidate has excellent communications skills and is able to both give and receive clear feedback.

You will be based in our Athens office.

What you’ll be doing

Questionnaire and Survey Design

Working collaboratively with London and New York teams to support in questionnaire sign off, reviewing design, instructions and flow

  • Checking and approving questionnaire scripts before release to the client

  • Checking translated versions have been correctly overlaid

Data Quality Management

  • Ensuring quality control measures are in place

  • Liaising with the Data team to ensure data is processed appropriately

  • Checking data / Identifying issues and working collaboratively to deliver clean data files

External Suppliers and Fieldwork Management

  • Ensure effective communication with suppliers throughout project

  • Ensure supplier has access to all relevant information

  • Managing project launch with panel providers

  • Making decisions during fieldwork in order to meet the deadlines. This includes knowing when to accelerate fieldwork by using other research methods as well as identifying issues early enough to overcome delays

  • Approving fieldwork and survey costs with suppliers

Internal product / platform development

  • Working collaboratively with our product team and engineers to develop operation solutions to increase efficiency within the team.

  • Trialling beta products / platforms, providing feedback, and assisting in rolling these out to the wider team.

  • Understanding platform and products

About you

First things first, as a disruptor in the global market research industry, we haven’t come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think we’ll see that in you, then you’re already halfway there. Here’s the rest of what we’d like you to bring to the table.


  • Demonstrable interest in a market research role.

  • Fluent English Language skills (both spoken and written)

  • University degree or higher, ideally in an analytical or statistical field (i.e. economics, psychology, sociology, business, statistics, etc.).

  • Intermediate skills in Microsoft Excel (use of formulas required) and Microsoft PowerPoint. Basic skills for all other Microsoft Office Applications.

  • Ideally some experience writing / editing questionnaires

  • Aptitude for using scripting software


  • Ability to operate in a fast-paced environment and deliver results efficiently and accurately

  • Outstanding attention to detail and problem solving

  • Demonstrate an ability to pick up new approaches quickly

Our benefits

Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits - all in line with Covid-19 guidelines of course.

  • Competitive salary and performance-based bonus

  • 25 days holiday and Christmas office closure days on top

  • Allocated shares according to GWI’s share scheme 

  • A range of discounts and freebies

  • LinkedIn Learning and ongoing Learning and Development opportunities

  • Enhanced primary caregiver and co-caregiver’s benefits

  • Flexitime and a great work-life balance

  • Private health insurance plan

  • Referral bonus scheme

  • Mobile phone contract

  • Early finishes on Fridays

  • A well-stocked fridge and plenty of snacks (some healthy, some not so healthy)

  • Restaurant Ticket card option

  • Commit a working day to charity each year

  • Social activities and team outings

Who we are

GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why, you can create content and campaigns that stand out to the people that matter.

Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust. 

It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies. We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us.

Diversity & Inclusion

Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business.

We’re so lucky to live in a society where differences are celebrated – so we’d expect nothing else from our teams. In fact, the GWI office is as diverse as our global data, it’s really important to us that it stays that way. That means whatever your race, religion, sexual orientation or gender, this is a place to feel at home, express yourself freely and make your mark.


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