Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Technical Product Manager will lead the technical evolution for one or multiple of Syniverse’s products. In this role you will serve as the customer proxy and liaison between product management and the agile teams you serve. Your work will enable Syniverse to be positioned best-in-class for all mobile Customer Engagement needs across SMS/MMS as well as next-generation channels. The TPM will ensure timely delivery of our platform evolution milestones and work closely with Commercial Product Managers leading market facing responsibilities, engineering & development teams, and operations. This role also acts as the primary technical product management interface with vendors, partners, and customers. This role will solicit input from multiple stakeholders like architecture, product management, security, customer facing teams, operations and others, to effectively maintain the backlog their area of responsibility.-
Some of What You'll Do
Act as the Product Management lead for internal & external development teams, including responsibilities such as platform roadmap definition, feature prioritization, requirements engineering, etc.
Translate requirements and desires of Enterprises from a Customer Engagement perspective into a prioritized roadmap
Define strategy for assigned product(s) for Enterprises in technical terms to fulfill market needs, beyond just point product features.
Orchestrate as a PM – Research & Planning, Design, Implement & Test, and Release, with an emphasis on Implement & Test and Release.
Partner with Commercial Product Managers & Technical Account Managers to execute on bespoke solutions for major customers.
Manage Product lifecycles; Work closely with the market facing Product Manager to translate and manage features, needs, requirements to completion and launch (or sunsetting products)
Own product backlog. Define, prioritize and accept stories; represent the voice of the business while working with the team to minimize technical debt and providing business value.
Provide strong communication and documentation on a regular basis.
Create and promote appropriate techno-commercial knowledge to sales & sales supporting teams including materials for RFP-support, customer technical reviews etc.
Lead with a product mindset to set goals and measure success.
Grow existing messaging products, their KPI’s and total number customers.
Prioritize what to build and deliver with other competing resource needs.
Ensure features are built in a cohesive, well-designed way that solve for customer needs.
Bachelor’s degree in Computer Science/Engineering or equivalent related experience
3 + years of Product Management or Product Owner experience, Developer background desired
Proven technical background in telco platform development (ideally SMS, MMS, Omni-Channel)
Balance of Technical and Business Acumen
Good understanding of cloud-native development
Experience with Agile methodologies and comfortable working with Developers
Experience leading successful meetings with internal stakeholders
Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
Experience influencing teams and management to decisions and obtaining complex information and answers
Effective problem identification and solving skills
Knowledge of agile project management tools such as: JIRA and Agile Craft, and knowledge of other tools such as Confluence, MSOffice, Visio are advantages
Demonstrated strong communication and influencing skills to management preferred
B2B Enterprise experience, with an understanding of B2B2C preferred
Leading telco platform development in an agile environment preferred (ideally in transactional services like SMS/MMS solutions)
Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
PandoLogic. Keywords: Product Manager (Engineering Department), Location: Dover, FL - 33527