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Regional Business Head SIMS

  • 13-18 yrs
  • Not Disclosed

Job Description

Job Title Regional Business Head SIMS

Location 1 Bangalore (South regions)

Location 2 Mumbai (West region)

Reporting to Vertical Head

Role Description

Major Tasks and Deliverables

SLA Management & CSAT

Review & Manage the service levels for all projects through service delivery manager and PM's

Achieve the Revenue Target, Accrual, New Order Booking in Service Delivery

Achieve Regional P&L Of the SIMS business for the Region

Review project health dashboard and critical projects for proactive control on Customer satisfaction and delivery excellence

Ensure control on financial Project operational parameters

Manage inter team relationships with other business teams

Leverage on Customer Relationship and Internal Team Relations for lead generation and conversion to wins

Build strong performing teams within the region, across practices and skill levels

Build, Maintain & Manage relationships with key Principals across domains

Manage partner and vendor engagements

Strong Principal and People Management

Skill & competencies

Should have business acumen and sales orientation

Should have been goaled on revenue targets in recent past, and shown results

Should possess leadership qualities of and team building

Should have performed or controlled service delivery in any form

Should have exposure to IT infrastructure and Middle East customers