Regional After Sales Services manager

  • 0 yrs
  • Not Disclosed

Job Description

Responsibilities includes but not limited to:
Implement and foster the Scania Services Mindset in the area. Lead by example
Encourage and promote a result and customer oriented mind set
Follow up set KPI:s from Services Strategy
Steer the Services sales based on active services sales strategy Retail Sales Management (RSM Services)
Manage the pricing strategy, Support implementation of Business Plan
Identify new business opportunities, Develop and promote Scania services
Collect sales data to create forecasts and action plans for services strategies
Ensure that relevant financial and performance reports are compiled, analysed for further improvements
Monitor market and competitor activity, trends and demands
Coordinate and escalate findings and market needs back to Scania Principles
Set, track and report on dealer service activities and plans, sales forecasts, objectives and targets
Actively engage in physical weekly and monthly follow up meetings with dealer and workshop service staff on site
Daily follow up of workshop performance in regards to Customer loyalty, Commercial and Service Production matters
Understand and act according to the Scania frame work
Maintain the normal situation, detect deviations and act immediately to eliminate them
Contribute in daily follow up, daily steering
Participate and contribute in improvement activities based on a standardized working method
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Key Skills< b>
Demonstrated strong written and oral communication skills
English language knowledge
PC proficiency (strong MS Excel skills required)
Thorough product knowledge with the ability to give on the job instructions in Dealer Management Systems
.High amount of overnight travel is required participation in special events (auto shows dealer customer events) during evenings weekends may be required
Effective communication and interpersonal skills
Thorough understanding of dealership After Sales functions
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