Quality Assurance Analyst OM

  • 0 yrs
  • $ Not Disclosed / YEAR

Job Description

About You

You will be monitoring adherence to all Ongoing Monitoring processes at Tide, which will include both card and faster payment monitoring. You will be ensuring that the correct actions are being taken to identify and report Financial Crime concerns. You will assist in creating, developing, and implementing Ongoing Monitoring quality processes and procedures for Tide. You will look to assess technical accuracy, customer service performance, and conformity to company policies and procedures, through sampling of Ongoing Monitoring reviews on a weekly basis to identify training gaps. 

You will report to QA Team lead Ongoing Monitoring and sit within the First line of defense, you will be required to produce weekly, monthly and quarterly reports that will be shared directly with senior management including Tides MLRO.  You will work closely with the Financial Crime Trainer to advise on areas that need to be improved and what can be done to remove such gaps.

Some of the things you’ll be doing:

  • Monitoring Ongoing Monitoring Analysts’ adherence to key processes 

  • Conducting effective coaching sessions to share feedback on the QA audit

  • Providing feedback to the associates

  • Generating QA reports

  • Achieving the sampling plan target which is allotted to you

  • Conducting monthly Performance Review for each analyst - review performance, share findings, and set goals. 

  • Working closely with the peers to implement quality strategies and drive the overall project’s performance

What you’ll get in return:

  • Competitive salary

  • Health Insurance, Life insurance and Accident insurance

  • 25 days annual leaves

  • Enhanced family-friendly leave

  • Dental Benefit

  • Learning & Development Budget

You’ll be a great fit if:

  • You have 2+ years of Financial Crime experience

  • You have an experience conducting quality reviews 

  • You have excellent verbal, written, and interpersonal communication skills in English

  • You are a self-motivator and self-starter

  • You are focused on quality and customer service

  • You have exceptional listening and analytical skill

  • You have the ability to multitask and successfully operate in a fast paced, team environment

  • You are adaptable to change and successfully set and adjust priorities as needed

Who are Tide?

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintech's in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

Here’s what we think about diversity and inclusion…

We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.

A note on the future of work at Tide:

Tide’s offices are beginning to open for Tideans to return on a voluntary basis. Timelines for reopening will be unique for each region and will be based on region-specific guidelines. The health and well-being of Tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via Zoom.

Once offices are fully open, Tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month.