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Project Program Manager Salesforce SFDC | Fortune 100 Multinational Leading Giant | 10 13 years

  • 10-13 years
  • Not Disclosed

Job Description

About Fortune 100 Multinational Leading Giant India Pvt. Ltd
Fortune 100 Multinational Leading Giant India Pvt. Ltd specializes in Healthcare Informatics and enablement. From product set, we are Tableau Strategic Partner, Salesforce Partner and SAP Gold Partner. Based out of Dallas, TX, USA, our deep tech operating expertise has enabled over 70 healthcare systems to accelerate business processes and deliver more business intelligence.
Why Should you join us?
· Are you an experienced Senior Salesforce Developer with a passion for building solutions?
· Do you consider yourself a pioneer in technology, a solutions builder, a roll up your sleeves technologist?
· Are you looking for a daily collaborative environment with the feel of a think tank and the ability to share innovative ideas with your colleagues?
· Do you want to build a World Class Delivery Center and create significant impact on Business?
· Do you want to steepen your learning curve through exposure to global product development ecosystem in the healthcare space?
· Are you looking to Build, Collaborate and Innovate a customer centric Delivery Center?
· Do you want to develop deep and broad business acumen on operations while retaining focus on service delivery?
Responsibilities:
·Technical Delivery Management and CSAT
Be sharp, proactive, a good communicator, and able to manage client expectations (Both Fortune 100 Multinational Leading Giant Internal and external Clients)
Responsible for customer satisfaction, identifying further customer needs and growth
Responsible to assure that we have the right project lead and approach for each project
Ensure Project Lead uses the Project management tool for leading the project
Lead the daily scrum meetings, sets priorities for the team members, monitors and manages risks and issues in additional planned activities
Manage Resources and Allocations
Manage Milestones and Tasks
Approve Timesheet and generate Invoices
Generate and fine tune status reports
Adheres to Customer Communication management Guidelines
Responsible to mentor team members and ensure the work gets done with high level of quality and adherence to best practices
Salesforce Core:
Manages team to build Salesforce solutions on Salesforce Sales Cloud, Health Cloud, Service Cloud, Marketing Cloud, Salesforce Communities, Force.com, Einstein and Tableau
Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules and email Alerts
Understands the technical aspects of Salesforce solutions and can clearly articulate what needs to be done to build the solution. (being hands on is nice to have, not must have)
Operation Activities:
Manages All Fusion Consulting and Fortune 100 Multinational Leading Giant team member project allocation
Monitors that every resource has clarity on what they need to do for upcoming week and follows up with project leads and other leads to ensure every team member has the needed to succeed on a weekly basis
Audits and ensures all MSA NDA are linked to accounts in Salesforce and in SharePoint
Audits and ensures all SOW are linked to opportunities
Publishes forecasted cash flow and revenue projections for current and next quarter on a weekly basis
Monitors and Manages the process for weekly timecard submission for all team members and escalates as needed to respective managers and executives
Owns the Fusion Consulting project management tool and PM processes and works with internal developers to improve it with time
Review all delivery projects for PMO compliance
Support pre sales for Fortune 100 Multinational Leading Giant and Fusion Consulting
Build Core Competence:
Define training for building core Project Management competence at Fortune 100 Multinational Leading Giant
Stitch together training curriculum that will help team members learn this pillars core competence
UDEMY or trailhead to help learn the core concepts
Process training for how we do it at Fortune 100 Multinational Leading Giant
Tools trainings to help us do our work with high consistency and effectiveness
Required Skills:
Strong Salesforce customization and configuration experience in 1 or more of the following: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud
Good understanding in developing, configuring, and customizing Salesforce using Apex, Visualforce, Triggers, Scheduled and Batch classes etc
Strong understanding of Project management and Operations Management both in Agile and Waterfall model
Excellent Verbal and Written communication: Can converse effectively with western clients and articulate questions and thoughts effectively. Is a good listener who listens to understand first and then responds, does not listen to buy time to formulate the response without fully understanding the point the other person is making
Deep understanding on the role of Business Analyst, and Project lead
Ability to hire competent folks and train them to set them up for success
Has delivered at least 10 full projects for different customers with minimum of 4 Salesforce projects