From our headquarters in Hyderabad, India, work within our Professional Services team to lead multiple customer engagements and projects that drive adoption and usage for Zenoti system features, integrations and solutions with our existing customers
Ensure engagements and projects are well defined and planned, executed efficiently, and delivered with high quality and predictability.
Collaborate with Customer Success Managers and Solution Consultants to drive solutions, proposals, SOW etc. from pre-sale to position value proposition(s) for engagements with customers.
Manage and maintain project engagement information including requirements definition, scope, solutions, costs estimates, schedules, metrics, status reporting etc.
Manage customer expectations and relationships throughout the engagement lifecycle for scope and objectives aligned with customers.
Manage and track solution delivery to completion with planned tasks, risks, issues and unknowns with defined resolution plans
Manage internal and external cross team dependencies and coordinate across teams on initiatives and blocking issues while appropriately escalating issues requiring attention with product, support and other teams.
Help with Professional Services team allocation, delegation and assignments
Drive information sharing, and capturing and disseminating best practices across Professional Services team to define and enhance Project Management (PM) handbook.
Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
Stay up-to-date with product knowledge, business flows, solutions sales process and industry news and market dynamics.
Maintain complete documentations and follow organizational processes to ensure successful adoption and usage of Zenoti products.
What skills do I need?
Strong logical, analytical and problem solving skills.
Excellent communication and collaboration skills especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
Ability to work in a fast-paced, dynamic start up environment
Ability to understand customer scenarios and entire system solutions to deliver on customer solution projects and engagements with team members to meet customer expectations.
Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
Good understanding of Agile project management methodologies.
Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions.
Proven track record of delivering on-time and in-scope project completion
Experience in implementing cloud SaaS solutions and/or working in IT projects a plus
Experience in software development a plus
Experience in the beauty, wellness, spa, salon or fitness industry a plus
A competitive salary and equity in the company
Comprehensive medical coverage for yourself and your immediate family
An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"