Program Manager , Learning & Development , Information Technology

  • 12-15 yrs
  • Not Disclosed

Job Description

Qualification:B.E.,B. Tech,MBA from a recognized university preferred; other graduates,post graduates are also welcomeExperience:, Minimum 12 years of experience in business systems development and implementation, String people management and development experience, Project,Program Manager who has experience in L&D, eLearning, Content management, Exposure to project management techniquesKnowledge, skills, and abilities required:KNOWLEDGE: , Working knowledge of learning technology (knowledge, not ability to actually do the work with these tools): HTML5, Articulate, eMags, Captivate, SCORM, Knowledge of learning standards, Knowledge in ID, graphic design, programming, Sound knowledge of Software Development Methodologies (Scrum, Agile etc.), Sound knowledge of project financial management, Sound knowledge on the Information Technology industry trends, Preferred knowledge on technology and software development SKILLS:, Project,Program Management: Manage multiple projects within cost,timelines and deliver high quality outputs. , Customer Orientation: Provides a range of options to customers based on their needs and educates the customer to make informed decisions for themselves, Team Work & Leadership: Should be an excellent communicator and motivator., Problem Solving and Analysis: Should be proficient in analyzing problems and arriving at an acceptable solution with minimal impact to business., Planning & Organizing: Self motivated, Multi,tasking ability in a challenging environment., Decision Making: Ability to suggest and influence decisions., Delivering Results: Business driven and within defined milestones.Objective , Purpose of duty:, Continue to deliver L&D solutions adhering to the standards and benchmark set. Also take complete ownership to make continuous improvement on operations (productivity and agility)., Manage diverse team, and help drive people initiatives to empower people development, to enable growth, aligned to the career path and aspirations., Build on the strong customer engagement model already developed and continue to grow the relationships with timely and concise communication, Drive Innovation, develop capabilities around creation of innovative learning solutions for customers, to provide tangible, positive impact to the business results Main responsibilities:, Identify and respond to business opportunities with solution, effort,price estimation and phase,wise delivery plan, Participate in Project costing and budgeting exercise, Finalize resource allocation and work distribution in collaboration with business,unit head and global leadership, Responsible for completion of project milestones and customer deliverables as per committed cost, timelines and quality standards, Defining and implementing process in a learning environment, Participate in requirement gathering and elicitation, Manage external partners for development and handle full life cycle development projects, Build Functional knowledge within the team, Develop sound and comprehensive project plans and communication plans that support the systems implementationSupporting responsibilities:, Mentoring and enabling the team driven by adopted quality and process standards, Interaction across all levels within the organisation, Interaction with Vendors and service providersKey performance indicators:1. Project & Product quality indicators:a. 100% agreed scope coverage for every delivered projectb. Schedule, Cost variance within the Threshold Limits as defined in the Goals,Operational metricsc. Defect Leakage within the Threshold Limits as defined in the Goals,Operational metrics2. Customer satisfaction Index: >=90% for >=90% of the target customer base3. Process Compliance: As per Goals,Operational metrics