Job Description

Responsibilities:, Monitor relationships with existing customers through CRM systems, Ensure the CRM system provides an effective sales funnel, Identify different user groups, develop relevant cohorts and manage customer lifecycles, Leverage data to understand the product conversion and engagement funnel; use data to design marketing campaigns to influence the funnel metrics, Partner with the Product, Marketing, Analytics, Insights, and Data Science teams to connect the right message to the right customer at the right time, Work closely with Product and Growth teams to suggest new features and Customer Journeys, Drive and monitor A,B and multivariate experiments to optimize key performance metrics; ,Analyze findings, present recommendations and scale as necessary, Assist with organizing promotional events to reach prospective customersRequirements:, Graduated,Post,Graduated from a Tier,1 , Tier,2 college or university, An ideal candidate will come with 3+ years of rich experience in Customer Relationship Management with a strategic mindset to leverage communication channels in a startup, The candidate should have prior experience in working with multiple stakeholders, Some exposure to Logistics Industry will be a major plus, Good understanding of the D2C brands, offline brands and ecommerce business