Patient Care Coordinator


Performance Physical Therapy is hiring Patient Care Coordinators!  

Are you interested in joining an amazing and talented team? 

Join our innovative practice that is redefining Physical Therapy, empowering people to feel better, move freely and live fully. Built by Physical Therapists, for Physical Therapists. We have created clear career pathways and professional development opportunities for all team members, ensuring we are the most desirable health care organization to align with. To make certain you are valued we offer an attractive compensation and benefits plan. We are the premier New England practice and an inspiration to the industry nationwide. Performance has been voted a Best Place to Work for 8 years by Providence Business News and is a proud recipient of the Jane L. Snyder National Private Practice of the Year award.

The Patient Care Coordinator will greet patients, schedule appointments, collect co-pays, and perform tasks to relieve clinical staff of administrative and clerical duties.

Duties and Responsbilities include the following: Other duties may be assigned.

Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.

Greet and direct patients, vendors and visitors of the clinic

Ensure new patients complete appropriate paperwork. Once completed, organize and add to patient chart for first appointment

Answer multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation

Collect co-payments from patients, clearly documenting payment transactions on a written receipt

Responsible for patient appointments and cancellations. Review therapist schedules to effectively fill openings through the use of a medical records system. Document pertinent conversations for future reference.

Assist therapists with faxing patient information to medical offices as requested.

Maintain a general understand of insurances, including how to read benefit eligibility.

Explain benefit details to patients including authorization requirements, copays, and deductibles.

Initiate appropriate collection activity in accordance with Performance Physical Therapy policies and procedures.

Negotiate payment terms with customers in accordance with established guidelines

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); and two to three years of related experience and/or training is required. Associate degree in healthcare administration or a related field of study is preferred.

We offer a comprehensive benefit’s package including Medical, Dental & Vision; 401k with employer match; voluntary disability and life insurance options; Fitness & Wellness reimbursement; paid holidays and paid time off; Community volunteer opportunities, and more! 

Performance currently has opportunities available in all 21 clinics located in the following cities: 

East Greenwich, RI                                            East Providence, RI Middletown, RI

North Kingstown, RINorth Providence, RI Pawtucket, RI (2)Providence, RI Richmond, RI Smithfield, RI (2)

South Kingstown, RI

Tiverton, RIWarren, RI (2)Warwick, RI

Westerly, RIWoonsocket, RI Seekonk, MA Attleboro, MA

Plainville, MA

For more information please visit; or contact Danielle DeCoste at 

Performance Physical Therapy is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.

Job Type
Full Time
80 days ago

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