Ops Analyst Lending

  • 0 yrs
  • Not Disclosed

Job Description

PhonePe is India's largest transactions platform built on payments. It is the crusader of UPI payments
and a proud contributor to the hypergrowth of the world's most advanced payments system. As a part
of the Lending team at PhonePe , the candidate would be responsible for the following :
● Tracking Success Rates and other key metrics to identify areas for improvement in products and
● Responsible for day to day business reporting and any adhoc reporting required from time to
● Handling of escalations on a day to day basis to provide prompt resolution to customers
● Maintaining relations with external partners and leveraging them in resolving adhoc issues and
improving operational processes
● Tracking customer funnel for loan disbursement, collections etc. and recommend improvements
● Work closely with the Finance team to drive reconciliation and execute required corrections.
● Proactively help resolve customer concerns in a timely, professional and positive manner,
escalating issues to next level or other internal stakeholders, as needed
● Collaborate with internal and external business + technical teams to spearhead integrations and
● Working closely with Customer Support team to handle escalations
● Leverage data to drive customer engagement. Suggest product/UI changes to optimize for
● Addressing internal queries and data requirements

Ideal candidate for this role:
● 1-3 years of experience in Startups / BFSI industry
● Advanced knowledge of Excel
● Be agile, highly collaborative and communicate impressively
● Strong logical and problem solving skills
● Strong communication skills and ability to negotiate for one's requirement