Operations Manager

  • 0 yrs
  • Not Disclosed

Job Description

Retaining and acquiring business through exceptional service delivery for the Fleet and relationship building with the Fleet customers to ensure repeat of business;
Planning and executing day to day activities required for the Fleet to run efficiently and effectively;
Coordinating of the Fleet operations team, delegating and splitting tasks, in order to ensure the team runs smoothly safe, professional, efficient and cost effective manner;
Liaise with representatives at the border, in Malawi, Zimbabwe, DRC and Mozambique to ensure that all issues are dealt with, response times remain quick and that border clearances and turnaround of trucks remain high priority;
Effectively managing and liaising with stakeholders, both internal (rest of the Zambia Operations department and wider) and external
Ensure cargo is allocated to trucks with due consideration to customer requirements and nature of the cargo;
Ensure required arrangements are in place at all times for timely loading and offloading of cargo;
Update customers on the position of the cargo as and when changes take place; update and communicate customer specific delivery details when needed and or required with the use of Freight Management System;
Communicate coordinate requirements for specific loads to drivers and follow up to ensure all instructions are followed;
Ensure required arrangements are made and communicated to the relevant Fleet team members to enable late release and offloading of trucks at offloading and loading points – this includes weekends;
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Key Skills< b>
Display the highest levels of responsibility and accountability;
Hard worker, with high levels of dedication;
Energetic hands on individual that is proactive and results orientated with an assertive approach and strong leadership skills;
Decision maker and quick thinker with ability to resolve operational problems;
Good communication and Co operation skills;
Strong customer relationship management skills;
Details orientated (accuracy when working);
Good time management and planning skills;
Able to establish and maintain effective working relationships with co workers and Top Management;
Conflict management ability;
Willingness to work late as per required workload;
Show high levels of skills and interest in developing others;
Pursue personal development of skills and knowledge necessary for the effective performance of the role;
Preferences for candidates committed to working weekends and longer hours.
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