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New Patient Activation Associate (Inside Sales)

  • 0 yrs
  • Not Disclosed

Job Description

About Us


We are a post Series B, high growth, mission-driven venture backed growth company. Our mission is to deliver high-quality, affordable tele-behavioral mental health and medication assisted support, for traditionally underserved patients, many of whom have Medicaid. We are a diverse group of entrepreneurs, clinicians, providers, and healthcare leaders passionate about changing the way behavioral health is delivered in the US. We are actively seeing (via telehealth) patients in Florida, New York, Georgia, North Carolina, and Texas, we are well into the process of beginning to do business in five more states, and will continue to expand to many additional states.


Job Summary


The New Patient Activation Associate is responsible for connecting individual patients with care at Brave through close management of the patient lead through a pipeline until connected to care. Prospective patients come to Brave from many different referral sources, with many different care needs, and many other factors at play in their lives. It’s the role of the New Patient Support Associate to meet patients where they are, and support their success by providing education about our programs, diligent follow up, scheduling and tech support, and more. 


Day to day responsibilities include conducting a consistently high volume of phone and SMS outreach to prospective patients, scheduling new patients for intake, and coordinating other onboarding activities to connect patients with care. The Associate may manage both first touches with brand-new referrals, which emphasize speed to outreach, as well as our full contact strategy, which requires tracking a prospect over time. As the company is in growth mode, there is a lot of room to test new tactics and try new approaches. Associates are encouraged to share insights and trends, and to innovate within our workflows to get the best possible results. 


The ideal candidate has strong pipeline management skills, is used to tracking and updating leads in CRM (Salesforce), and has a proven track record of exceeding sales goals in a growth setting. They are highly motivated by performance. They have experience working with CRM, phone, and with scheduling/booking tools, or the equivalent types of systems. They get satisfaction out of improving on processes, and are collaborative. Great written and verbal communication skills are a must. So is the ability to navigate between multiple systems and use frameworks for fast decision making.


Competencies: 


Drive for Results - Advanced 


Customer Focus - Intermediate


Sizing up People - Intermediate 


Perseverance - Intermediate 


Self-management - Intermediate 


Learning on the fly - Intermediate