Purpose of the Role
The role holder is responsible for managing the Retail Business (ticket size upto 1 cr) with view to maximize profitability, increase market share and enhance customer relationship.
Set the strategic direction for the Retail business and develop the annual business plan in consultation with Business Head.
Track and drive performance of business as per plan and incorporate any changes in the strategy and implementation plan as and when needed
Build and enhance relationships with manufacturers and vendors at a strategic level and leverage these relationships to design competitive credit structures for clients
Maintain and enhance relations with key customer accounts and prospective customers to ensure business continuity, growth and collections expand share of wallet from key customers
Maintain awareness of the markets and competitors, monitor trends in the economy, anticipate their impact on business and portfolio and take adequate steps
Build strong customer service platform and processes to ensure timely and accurate resolution of customer queries to enhance customer satisfaction
Identify other new business opportunities such as new products, cross sell initiatives, partnerships etc to drive market penetration
Qualification & Years of Experience
Master in Business Administration exposure of the Asset Financing Business with focus on Construction Equipment Financing business.
Minimum 10 12 years of experience in a leadership role managing business units in the asset financing business.