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Manager - Retail Training and Education

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India's definitive destination for exclusive Fashion and Electronics brands.

At CLiQ: 

• We obsess over customer delight.

• We are out there to find an alternate way of doing e-commerce.

• We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.

• We believe in Uncomfortable Transparency.

• We will always be respectful, empathetic, and caring about the well-being of our teams.

• we encourage experiments and creativity in Technology.

• We develop and use technology to enhance day-to-day life and have a positive impact on customers.

• We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”

Retail Training and Education Manager 

 

This position of Education Manager is responsible for executing consumer-centric multichannel programs, tools, experiences and content (with a primary focus on digital innovation and service excellence) which engage, educate, inspire and enable sales staff in all channels to exceed sales and service KPI’s, strengthen brand equity and drive sales to online.  Working closely with Category, CS and Brand partners, it is the responsibility of this position to influence and inform execution of the 360 plan at all levels, ensuring the plans are executed and adapted based on careful analysis and clear execution tactics.  Proven expertise in team development and management, blended learning, coaching, written and verbal communication is a must.  

Primary Responsibilities 

• Blended Learning - Lead the implementation of a blended learning strategy for internal and external clients (consumer-facing sales staff and consumers) which align with all other sales-driving content, experiences and programs developed by cross-functional departments. 

•Lead development, expansion, and promotion of regionally relevant digital and physical education content. 

•Work closely with Head - Retail Operations to create sales driven, equity-building Education Strategy 

•Ensure delivery, roll-out and execution planning is in place, and follow-up though reporting is executed. 

•Lead extra-educational engagement utilizing such tools as the Workplace groups and other tools to bring insider, edutaining, inspirational and support content to sales staff in all channels. 

•Social/Online Selling: Work closely CS and Retail field teams in the execution and support of selling, engagement, and conversion skill-based education across all channels, internal and external. 

•Inform the development of tools to support Digital Selling skills for all digital platforms, to provide required assets and educational aids. 

•Education Content Creation Collaborate with Marketing and Content teams on co-creating Education assets (including but not limited to video production; facilitator materials and, other digital tools, etc.) 

•Employ instructional design and graphic design and aesthetic skills to create engaging and impactful digital support tools for online and in-person seminars, virtual sessions and meetings, including, but not limited to PowerPoint presentations, video and still image production. 

•Service Experience: Work closely with Head Retail Operations to ensure in store experiences is consistent with core pillars of High-Touch Services and supportable through omnichannel engagement including but not limited to Virtual Consultation and Virtual Selling. 

•Influence development of tools for Virtual Consultations. 

•Work with all relevant departments in matters of Omni Service Experience in order to maintain a consistent, consumer-centric and brand-equity driving approach 

•Challenge, coach and develop direct report to create the most relevant, engaging and impactful content. 

Education: 

Master’s degree in related field Training & Development, Education, or any other related field.

Education in the field of Cosmetics, Photographic and Media Make-up, Cosmetology, would be highly preferred.

An equivalent of the same in working experience is also acceptable for the position. 

Experience:

A candidate must have at least 8 years in working experience in a training and development capacity in the cosmetic industry, retail sales, education development/research or team training, high touch service and instructional design. A suitable candidate will also have experience working in a complex matrix set-up with diversified business departments.  

The candidate will also have proven and successful experience facilitating training campaigns through instructional design concepts, adult learning concepts, and technology. A suitable candidate will also have demonstrated successful experience leveraging technology in order to deliver training in new ways. 

The location of the job will be our Head Office in Mumbai. 

The opportunities we have are perfect for highly motivated and talented candidates.

We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.

So QUiQ - PiQ – CliQ  before the opportunity is missed.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
64 days ago

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