Salary offered 18 20 LPA
Industry BPO KPO Captive Contact Centre Background Only.
Black Belt Certified Mandatory
Over all 8 yrs plus work experience, Minimum 5 yrs of Work experience in Process Excellence.
Well versed in Lean Six Sigma Methodology, leading improvement projects, Full Time Role, Individual contributor role, Client Facing role, A Lean Six Sigma Black Belt possesses a thorough understanding of all aspects within the phases of D M A I C.
Candidates having onsite consulting assignments work experience in a client facing role would be an added advantage.
Should possess excellent data analysis skills.
Excellent knowledge of Excel, Word, Power point & Minitab.
Should have hands on experience in usage of Quality methodologies and techniques.
The Black Belt shall function as a change agent in the relevant business area and shall be responsible for
Driving quality deployment in the vertical
Driving customer Impact Projects
Driving Six Sigma and Lean Deployment
Driving QNS for the aligned area
Driving SLA adherence Customer CTQ
Ensuring all parameters are met and corrective and preventive actions are taken
Driving VOC CSAT NPS actionable across the team and maintain improve the scores
Driving inputs from VOC CSAT NPS for improvements
Contribute and present in client customer reviews meetings
Adhere to compliance to Quality standards (ISO)
Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations review, dashboards, BQCs)
Follow appraisal and feedback mechanism
Driving Continuous Improvement projects
Initiate and best practice sharing across the team
Driving people development by aligning to the Quality DNA program
Driving culture of data based decision making