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Manager Quality Assurance QSR

  • 8-12 yrs
  • Not Disclosed

Job Description

JOB DESCRIPTIONJob Title Manager Quality Assurance (The person would lead the QA for the organisation )Level Manager Reporting to Director SCMDirect reports 2Location Gurgaon, RSCQualifications & Work Experience Min Graduate or Post Graduate in Food technology Dairy technology Microbiology Bio technology or equivalent with relevant work experience in Food Industry in the areas of quality assurance, regulatory, suppliers or third party operations, food retail or distribution. Preferably having worked in food FMCG QSR sector for min 8 12 years & having 4 5 years of managerial experience as a part of overall work experience.Job Summary Responsible to ensure robust quality via managing supplier performance as per companies food safety policy & standards, regulatory compliance and safe food operations at our restaurants at all the times!Job Role & Responsibilities A. Supplier Performance Management Ensure supplier classification as per companies risk matrix Conduct audits for suppliers, as required Responsible for new supplier approvals Manage external third party audits for assigned suppliers and TP calibration standards Maintain and report supplier food safety performance metrics Follow through suppliers product complaints to closure Coach mentor suppliers for continual improvement in their audit scores performance Maintain Star Net True View database Product specifications review and approvals Participate in product commercialization trials visitsB. Distribution Centers QA Conduct distribution center audits, as required Drive for corrective actions closures Initiate and close product recalls in respective markets, as requiredC. Restaurant Food Safety Participate in Third party ROCC auditor's calibration process Impart food safety training in respective market store teams Coordinate with franchisees QA for FSO inspections, as the case may be Coordinate with laboratories for product testing validations along with franchisee QA Coach store teams for pest control procedures programs as per companies standardsD. Regulatory Compliance Participate in regulatory forums, as required Keep track of emerging regulations, could potentially impact companies products, suppliers or store operations etc Review and approval of product labelsE. Franchisees Engagement Closely work with franchisee QA teams to ensure compliance to Quality polices and standards to deliver business results Coaching & mentoring to franchisee QA teamsSkills & Competencies Required Enthusiast, wiling to travel, taking others with self Technical excellence & knowledge Effective communication Decision making ability Learning agility Problem solving Effective team member Networking Relationships to manage A. Internal Stakeholders COO Restaurant Operations Head FIT Product Development Director SCM & Category buyers Restaurant Excellence & Operations teams Franchisee QA SCM teams Regulatory & Corporate affairs Global Food Safety Council & QA communityB. External Stakeholders Suppliers & DCs Regulatory bodies (FSSAI & State authorities) Industrial forums & events