Manager, Project Management Office

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Job Description

JOB TITLE:  Manager, Project Management Office

DEPARTMENT:  Corporate Support Services



JOB STATUS & DURATION:  Full Time Permanent 

HOURS OF WORK:  35 hour workweek  

LOCATION:  Hybrid Model – when working onsite, you will report to the location of West Tower.


HIRING SALARY RANGE:  $120,400.00 - $135,450.00 per annum

MAXIMUM OF SALARY RANGE:  $150,500.00 per annum

JOB TYPE:  Management and Administration

POSTING DATE:  August 9, 2022

CLOSING DATE:  August 29, 2022




The Manager, Project Management Office, (PMO) is responsible for leading the development and implementation of the City’s project management practices, policies and procedures within the Corporation, in order to ensure consistent results in the delivery of Information Technology (IT) quality solutions and systems. As a member of the IT leadership team, this individual is expected to participate in cross-departmental corporate activities, initiatives and forums as assigned.  Reporting to the Senior Manager, IT Client Services, this role serves as the lead for the project intake process, project resourcing, project prioritization and ongoing program/ portfolio management.


Program Design, Management and Prioritization

  • Researches and builds best practice project management tools and methodologies and ensures effective communication, education and training is provided to project staff.

  • Reviews project, program and portfolio status reports in order to identify potential issues and challenges, and collaborates with project leaders to develop resolution and mitigation plans.

  • Reviews and approves project requests, plans and budgets. Manages escalated project delivery issues. Forecasts and manages IT project staffing and technology needs in order to balance project and portfolio workload ensuring resources are utilized effectively and efficiently.

  • Develops project and portfolio dashboards, ensures regular and consistent reporting occurs, and provides analysis and updates on reports.

  • Reviews project-specific work plans assessing and reporting on resourcing – financial and human – and provides input on priorities. Forecasts future resource demands.

  • Leads the project intake process.


People Leadership

  • Responsible for direct leadership of staff (Project Managers/, Project Leaders) within the section including formal performance management.

  • Fosters a productive team environment by effectively solving problems and, coaching, mentoring and motivating staff.

  • Provides employee feedback and ensures skills development and training needs are identified and proper training is planned and executed.

  • Recruits and selects new employees.

  • Assigns specific projects / initiatives, when needed. Provides project advice and on a periodic basis reviews work products and deliverables.

  • Accountable for building and maintaining culture and people engagement and where required, intervenes and provides leadership of significant talent and people related issues.

  • Provides subject matter expertise – related to project management – to Project Managers / Project Leaders.


Stakeholder Relationship Management 

  • Manages the administration of the PMO in partnership with relevant business units (e.g. IT, HR, Purchasing, Accounting, Corporate Communications, etc.)

  • Initiates and manages relationships with internal and external clients and core business stakeholders to promote and build confidence in the value of PMO services.

  • Serves as a point of contact for problem resolution with clients and stakeholders related to project planning and implementation.


Program and Administrative Accountabilities

  • Develops an annual work plan and its related budget, human resources plans and performance indicators.

  • Responsible for section administration including setting and tracking budget; development of workforce planning (recruitment, training, performance management); on-going resource management.

  • Approves contracts and payments to external vendors.

  • Participates in meetings / committees; may serve in the capacity of Chair and/or subject matter expert.

  • Ensures compliance with all legislation and policy, including Occupational Health and Safety.

  • Develops reports / presentations including project-specific; overall PMO operations; and financials. Delivers presentations to staff and management.



  • As a leader of the PMO, the manager is required to identify opportunities, issues and threats and to bring best practice solutions to the City while working collaboratively with other IT leaders.




As a functional leader, this role requires a balance of project management expertise and managerial skills including people management, financial planning and management; operational planning; stakeholder relationship management and communication skills (presentations, reporting, influencing/persuading and conflict resolution).  There is a requirement to have a working knowledge and understanding of the City’s IT platforms, tools and applications.


The role requires an understanding of all business areas across the City in support of project planning and prioritization.




  • Post-secondary degree/diploma in business and/or Information Systems




  • 5 years experience managing complex enterprise systems implementations and projects of medium to large scope, using a structured project management methodology and formal tools/approaches is required




  • Experience establishing and/or running an IT PMO

  • Experience in the transition of waterfall to agile methodology is an asset.

  • Experience in simultaneously managing several complex projects, with financial tracking

  • Experience managing multiple Project Managers/ Project Leader and leading project teams

  • PMI certification or equivalent required

  • Working knowledge of Municipal Government with a focus on Infrastructure Management and Solutions / Systems, Planning, Design and Development is an asset. Understanding of the general municipal development cycle is an asset

  • Expert level knowledge of Information Technology with specific detailed knowledge of Internet technologies, IT development life cycle methodologies and best practices (ITIL and COBIT preferred)

  • Proficient presentation and communication skills, both written and verbal.

  • Project Management Professional (PMP) Certification



**Various tests and/or exams may be administered as part of the selection criteria.


Alternate formats will be provided upon request.


Interview:  Our recruitment process will be completed with video conference technology.


As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available.


If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #104951 by August 29, 2022 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.


As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.


Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.