Magicpin , Senior Manager , Business Operations

  • 5-9 yrs
  • Not Disclosed

Job Description

, Derive actionable insights through data analysis, Provide and drive solutions based on the derived insights through data, Support business operations and help to create efficient process designs and solutions., Drive those processes end to end to accomplish the business goals, Actively engage internal and external stakeholders to meet and exceed customer experience goals and KPIs, Has a customer centric approach and is excellent in problem solving, deriving root causes and driving solutions for the same, follow,ups and task prioritization, Lead and manage a large team of agents (both in,house and outsource), their performance, expectations and goals, Provide individual or team feedback sessions regularly with the team to improve customer satisfaction