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Learning & Development Consultant

  • 0 yrs
  • $ Not Disclosed / YEAR

Job Description

About Us


Peninsula Canada is a provider of external HR and OHS solutions, including employment relations and health and safety advice, consultancy, and software, to small and medium-sized businesses located throughout Ontario, Alberta, British Columbia, Manitoba and Saskatchewan. Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada, and employs over 2,500 people globally. Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies in Ontario, Alberta and British Columbia.


The Role of the Learning & Development Consultant


The Learning and Development Consultant will be responsible for designing, delivering and evaluating training programs for our Service teams. The role will also be responsible for providing ongoing evaluation of the quality of customer service being provided and identifying learning and development opportunities within the Service teams by assessing telephone calls, emails and documents.

Type of Employment : Full-Time, Permanent
Working Days
: Monday - Friday
Salary Range
: $60,000 - $70,000


Day-to-Day Duties and Responsibilities


  • Create and implement a quality evaluation program.
  • Develop learning materials.
  • Facilitate learning exercises/workshops that address current trends/issues and help develop individuals.
  • Train new employees.
  • Develop and implement assessment and reporting procedures.
  • Evaluate a cross section of calls, emails and documents.
  • Complete accurate assessment forms and ensure that a consistent approach to scoring is maintained.
  • Meet with individuals to provide assessment results and coaching feedback to encourage continuous improvement.
  • Create and maintain reports for senior management.
  • Identify ways in which the company can further improve service delivery to our clients.
  • Undertake all other tasks assigned from time to time, in line with the role.

Education/Experience


  • Quality assurance of customer service teams, preferably in a contact centre environment.
  • Learning and Development experience / training facilitation.
  • Knowledge of the Employment Standards Act / Occupational Health & Safety Act would be considered an asset.
  • Bonus points if you hold a CHRP designation.

What you Bring to the Team


  • Enthusiasm and fun
  • A genuine desire to help develop others
  • Strong organizational skills and attention to detail
  • Efficient time management
  • Ability to work under minimal supervision
  • Proficiency in Microsoft Word and Excel

Why Work for Peninsula?


  • Day off on your birthday
  • Enhanced Benefits with Health and Dental Coverage
  • We offer a Registered Retirement Savings Plan (RRSP) Matching Program
  • Downtown Location (Right near Union Station)
  • Vacation Days increase after 2 and 5 years’ service
  • Ask about our Peninsula Days, and more!

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.