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JP Morgan Chase , Product Support Role , Infrastructure Data , Chatbot

  • 6-8 yrs
  • Not Disclosed

Job Description

Key Skills and Experience: , 6+ yrs experience in Product Support. Be part of a Customer Support team addressing Customer queries, enhancing the customer product interaction and proactively monitoring priority items, investigating issues and analyzing solutions, and driving problems through to resolution. , Implementation of next gen technical solutions in building a Chatbot Solution framework to support Customer Enquires on a range of Data Products, drive automation, scalability and advanced analytics in order to reduce customer issues through automation. , Hands on experience on data integration,analysis tools, data visualization tools (e.g., Tableau) is preferred. , Excellent Problem Solving, Customer handling skills with s trong written and verbal communication skills with ability to articulate, speak to varying levels across the organization. , Proficient in writing SQL queries as per business requirements and run scripts for handling data. Proficient in building Rest APIs. , Sound knowledge of Data Management concepts, Data Modelling, Data Engineering, Data Structures. , Hands,on experience in at least one programming languages, preferably Python and NLP is a bonus. , Collaborate with key stakeholders, especially our Customers and Product Team organizations, in developing strategies and identifying tasks that will reduce calls into the call center through self,service capabilities , Understand the Product and Customer requirements to build conversational experience in solving complex business problems while handling large amount of structured and unstructured data of Data products. , Collaborating with cross functional teams on technical data quality requirements to align to the existing offerings and roadmap , Experience with GIT , BitBucket is required , Comfortable dealing with ambiguity and fast,changing environment. Ability to lead and drive efforts to completion. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.