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Jasper Colin Research , Manager , Client Engagement

  • 5-10 yrs
  • Not Disclosed

Job Description

, Leading a growing team of Client Engagement Associates across various work patterns and ensuring the team consistent delivers high level of support to stakeholders , Build, develop and manage relationships with a variety of clients ranging from senior C,levels to more junior client professions resulting in customer satisfaction, retention, and growth , Introduce JCR services and capabilities to new clients and communicate value to decision makers. , Assisting in resolving client's issues and proffering solutions effective for satisfactory resolution., Facilitate client calls and engagements in order to surface client priorities and recommend a program of action that drives high value and return of investment. , Collaborate with internal teams to overcome obstacles and maximize the value JCR delivers to clients , Market and supplier risk analysis; Market intelligence and strategy formulation, Perform highly technical research and analytical functions, Identify approaches that address the client's operational challenges leveraging qualitative and quantitative problem,solving methodologies that serve to continuously improve client experience and client retention , Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics , Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs