Intensive Care Coordination (ICC) Supervisor - Families and Communities Together


Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for a Full-Time (37.5 hrs/wk) Intensive Care Coordination Supervisor in Worcester MA.

Families and Communities Together (FCT) seeks to build on family strengths and available support systems to help children with serious emotional disturbance remain in or return to their communities. FCT staff works with the family, child, appropriate state agencies and school staff to develop strategies that help improve child and family functioning.

Benefits:Compensation based on education and related work experience, licensure and other qualificationsHealth and Dental insurance (available upon starting)Generous paid sick, personal, holiday, and vacation timeCEU benefitsLife and Disability insurance401k with agency contributionWellness activity discountsWork related travel reimbursementWeekly clinical supervision to meet clinical licensing requirements


Provide essential leadership in the creation and maintenance of a positive and collaborative working environment where all FCT employees and enrolled youth and their families feel respected and supported.

Assist in overseeing the daily operations of all ICC activities in the CSA and ensures all ICC services are following all contractual, licensing and agency policies and procedures.

Provide direct administrative and clinical supervision for ICC Coordinators.

Provide direct administrative supervision to any administrative support staff assigned to the FCT, as directed by the FCT/ICC Director.

In partnership with the FCT Leadership team, convene regular administrative and clinical staff meetings to address issues of morale, work environment, policies, and procedures.

Identify ongoing training needs for the FCT staff, and work with the FCT Leadership team to meet these needs.

Assist in the recruitment, orientation, and training of new FCT staff.

Receive complaints or concerns from enrolled families, providers, state agency representatives, or anyone who expresses concern about the ICC process and works with the FCT/ICC Director to remedy such issues.

Assist the FCT/ICC Director with refinement and development of FCT policies and procedures.

Participates as appropriate in all management meetings, training, evaluation/research, supervision, quality management, and related activities as may be directed by the FCT Director.

Represents the FCT program along with other FCT Leadership at local System of Care meetings, statewide CSA meetings, and other local and state meetings as needed and directed by the FCT Director.

Follow all policies and procedures of the agency.

Provide Intensive Care Coordination to enrolled youth and their families as determined by the FCT Director.

In partnership with FCT/ICC Director, oversee the triage and waitlist duties for FCT referrals.

Carry an after-hours pager and provides telephonic and, at times, face to face after hours support to youth and families.

Work assigned hours, which may include some evening hours.

Perform other duties as required and necessary.


Valid driver's license, access to reliable transportation, and proof of auto insurance.

Previous supervisory experience in the family/child serving human services system preferred.

Master’s degree (or above) in counseling, social work or related human services field.

Independently licensed (LICSW, LMHC, LMFT) or close to obtaining independent licensure.

Previous experience with and/or knowledge of the Wraparound Model and CBHI.

Demonstrated record of successful engagement and formation of positive, functional working relationships with youth and their families.

Demonstrated record of successful engagement and collaboration with colleagues in the family/child serving human services system including but not limited to clinical providers, primarily care providers, case managers, school personnel, and/or state agency representatives.

Must be able to pass a CORI background check

Job Type
Full Time
56 days ago

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