Intandemly , Regional Head , Operations

  • 18-27 yrs
  • Not Disclosed

Job Description

Regional Head , Operations The position will be responsible for the entire region covering growth, delivery of services, programs, projects, COE initiatives, Talent fulfillment, and Customer units with revenues of 20 Million + USD and leading a Technology services & practice team strength of over 400+.Location, GurgaonRoles & Responsibilities: , The role will require the candidate to provide leadership to the Delivery managers , Program Managers , Project Managers in running the delivery and operations with an aim to meet and excel the customer needs and drive growth , Has to work closely & collaborate with other region heads , CTO , CDO, COE , Sales , Pre Sales to grow the business., Has to provide leadership to dedicated talent acquisition team for all tactical and strategical needs for the region. , Build the foundation for all development and conceptualize different service offerings & solutions to customers., Take ownership of all key performance parameters to drive the operating margin of the accounts along with overall region. , Conceive, assess and develop the technology vision for the region , Design and implement frameworks for performance optimization, scalability, security, reusability for delivery excellence and customer delight , Introduce best practices in software development, agile methodologies and coding standards; institute change when necessary and appropriate , Responsible for establishing operating procedures, work assignments, planning, and all project management activities across the region Qualification, Skills & ExperienceOverall 20+ experience in the industry with a minimum 15 years+ of experience covering delivery management or Account Management for a set of accounts ( > 400 people) Candidate is expected to have following skills , experience: , Experience at customer site as onsite CEM,account manager , delivery head or experience as Sales Head for Horizontal or Industry verticals , Experience of managing multiple customers across geographies , Fixed Price project management, with SLA based delivery, Staff Augmentation project management, with ownership of fulfilment , Multi,vendor , SI Program management experience , Experience in handling large teams in India (should have handled a large enterprise accounts or multiple small and medium,sized accounts) , Well,versed with quality management processes , Pre,sales exposure , Any leadership initiatives assumed Corporate level or at any SBU,vertical,functional level, with a proven success , Good Networking across the Industry , Proven people leadership , Outstanding communication skills, both oral and written, and both technical and non, technical, and the ability to work with a diverse group of individuals in a professional and service,oriented manner