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Installation Dispatcher

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Tom Drexler Plumbing, Air & Electric is looking for a top-quality, high-energy team-player with excellent communication skills, who excels in a fast-paced challenging environment to join our Plumbing Installation team.


Summary


The Plumbing Installation Dispatcher will work closely with the Plumbing Install Manager, technicians, and sales representatives in the coordination and maintenance of all jobs, related sewer installation, and pipe rerouting. This position works 7:00am – 4:00pm Monday through Friday with additional hours as needed.


Responsibilities and Duties:


  • Acts as a liaison between customer and sales team to schedule field crews, for sold jobs, and deliveries.
  • Facilitates delivery of equipment and tools ensuring crews can successfully complete jobs efficiently to meet customer expectations.
  • Books plumbing installations, coordinates customer and crew availability ensuring jobs ae completed timely for customers.

  • Supports the collection of customer payments and batching of funds for payroll on completed jobs.
  • Coordinates labor and hour adjustments, making sure all job changes and updates are clearly outline and specified for payroll accuracy.
  • Orders utility markings through BUD (Before YOU DIG) and permits are in place.
  • Order inspections
  • Other duties as assigned.

Requirements:


  • Excellent organizational skills and the ability to pivot quickly from one task to the next as needed. 
  • Proficient computer skills specifically Microsoft Office software and inventory databases. 
  • Strong customer service skills in-person and over the phone. 

  • Excellent critical thinking skills.
  • Ability to manage a calendar and keep track of multiple appointments.
  • Understanding of business metrics/KPI's and ability/desire to positively effect productivity of the department.
  • Experience in ServiceTitan is a plus.


Tom Drexler believes that the key to satisfied customers is satisfied employees, so we are serious about putting our employees FIRST. Employees receive excellent pay and benefits with a commitment to work / life balance. We offer health, dental and vision insurance to all employees as well as a company-provided life insurance policy. You will receive paid time off and paid holidays. Our 401K program matches 50% up to your 8% contribution. Employees enjoy an onsite fitness center and opportunities to attend U of L Football games.


Apply here or in person at 3718 Bardstown Road, Louisville KY 40218!


Employment is contingent on the successful completion of a background check and drug screen.


Tom Drexler Plumbing, Air & Electric is an equal opportunity employer.