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IndiaMART , Business Manager , Sales & Client Servicing

  • 1-6 yrs
  • Not Disclosed

Job Description

Position Description:The position holder shall be responsible for understanding the evolving customer needs and ensuring high customer satisfaction to drive Client Retention and Upsells.Job Summary:, Driving client renewals as well as maximizing the revenue while upselling, Driving customer delight and ensuring smooth rendering of services, Acting like a consultant to the client and offering them recommended services and solutions, Maximizing weekly revenues by overachieving daily targets, Experience in handling team sizes of more than 20 executives and 3,4 Team LeadsKnowledge:, The candidate should have hands on experience in client handling and product selling, The candidate should preferably have knowledge of selling customer solutions over a call, The candidate should possess prior knowledge about customer retention, upsellingSkills & Learnings:, Team,Handling capability, Effective communication & comprehension skills, Effective multi,tasking ability, Quick decision making, Customer Champion at heart, Report Management and Data analysis SkillsAttitude & Behavior:, Ability to build rapport with customers instantly, Likes to picks up challenges, Self,starter who likes to build deep understanding through process discussions and self,RCAs, Good motivator, passionate and confidentExperience:, At least 1,2 years of experience., Candidates experienced in team handling roles preferred.Qualification , MBA or any equivalent degree (Preferred From Pedigree College)