company-img2 Customer Success Manager

  • 0-2 yrs
  • Not Disclosed

Job Description

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Customer Success at

A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings.

A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team.

Eligibility Criteria

Position Customer Success Manager

Experience 0 2 years

Location Delhi

Qualification MBA (premier institutes)

Key Responsibilities

1. Increase the Customer Life Cycle Value

2. Develop a relationship with the customers which is greater than a transactional association

3. Reduce the Churn rate Increase the Renewal Rate

4. Upsell Cross sell and develop a more valuable and symbiotic association with the companies

5. Act as an interface between the company and the client

Additional Qualifications

1. Self starter, an ability to work in a fast growing, challenging start up work space

2. Outgoing and garrulous as it is a client facing role.

3. Strong analytical skills to derive data driven insights for better decision making

4. Outstanding teamwork, organisational and interpersonal skills, with tremendous attention to detail

5. Candidates who can join immediately will be given a preference