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Ideapoke , Customer Success Manager

  • 4-8 yrs
  • Not Disclosed

Job Description

Ideapoke is a global, fast growing start,up with offices in Bengaluru, Bay Area, Tokyo and Shanghai. Our software, search and insights power the innovation agenda of the largest Fortune 500 and Global 2000 companies worldwide.Ideapoke's SaaS product and solution offerings are built with the goal of helping companies innovate by providing access to information and insights on emerging technologies and new growth markets. We are much more than just a software company we want to solve customer problems and help them reach their strategic goals through the power of Enterprise Innovation and Collaboration.Join us and be part of our story.What is the Customer Success Manager (CSM) role?The Customer Success Manager serves as the internal voice of the customer while working with other Ideapoke teams to exceed customer expectations and find new ways to delight them. This individual's performance is based on specific metrics associated with customer on,boarding, product adoption, expansion & retention.What are my responsibilities?, Actively serve a portfolio of assigned accounts so that customers may achieve their positive business outcomes via Ideapoke's software & services., Drive customer software & service engagement and development of power users across customer organizations., Run the renewal and churn management process for assigned portfolio of accounts. Reach and exceed performance metrics defined for Customer Success., Own, design and execute critical customer success processes such as onboarding, training, customer advocacy and product adoption., Proactively identify customer expansion opportunities & churn risks., Collaborate with Marketing to demonstrate customer communication campaigns., Provide continuous customer feedback to Ideapoke Product team., Management of overall customer training processes, support systems, and internal CS reporting, Special Projects: Play a part in other organizational initiatives requiring your deep product and customer knowledgeWhy would I love this role?, You'd love to Interact with the brightest clients from the worlds most innovative organizations figuring out new technologies and business models in the VUCA world., You are looking for a dynamic career progression in a fast,growing SaaS organization (backed by leading investors from the valley) developing new products and services in an innovative space., You are ambitious: At Ideapoke you will be more than just a cog of an organizational machine, we encourage you to challenge the status quo and create your own opportunities.What skills and experiences would I bring into this role?, Proven results in a prior role managing international clients, BE or bachelors in any science background. MBA is preferred., 4 to 8 years of prior customer customer success or account management experience, preferably within enterprise software or SaaS, Being passionate about new technologies and emerging business models is imperative for this role.