Human Resources Business Partner


It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity

Our Vision – to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in

Our Values – Belonging, Collaboration, Responsibility, Passion, Over Achievement, Innovation

About the role:

Reporting to the HR Business Partner Manager, the Bilingual Human Resources Business Partner, French and English, performs a range of HR generalist and administrative duties in support of the HR function for their assigned client group(s). The Bilingual Human Resources Generalist performs a range of HR generalist and administrative duties in support of the HR function for their assigned client group(s). The duties include day-to-day administration of employee data management and benefits, policy and legislative compliance guidance and liaising with field management and employee workplace questions and issues. You will also assist with recruitment, training, H&S, performance management and coaching, development and termination of employees and managers on issues of basic to moderate complexity with support from their supervisor on more complex issues.

Work Hybrid - Mississauga

What you’re responsible for:

Coordinates routine requisition (e.g. new hire), onboarding (e.g. onboarding and change forms) and offboarding (extended absences, termination requisitions) activities for assigned practice area(s) and elevates more complex matters for support and or resolution as required

First point of contact for general employee HR inquiries. Elevates as required.

Prepares, delivers and follows up on approved offer letters and onboarding documents

Coordinates benefits enrolment, changes, terminations, invoicing, reconciliation, administration and general inquiries

Coaches leaders on basic to moderate employee relations matters. Elevates more complex matters to supervisor further support and or resolution as required

Coaches managers and senior leaders on basic to moderate performance management and progressive discipline matters including coaching on effective documentation. Elevates more complex matter to supervisor further support and or resolution as required

Coordinates vacation and extended absences administration including tracking, reconciliation and fulfillment follow-up

Supports annual performance evaluation administration

Assists with other HR administrative matters such as HR metrics, employment verification letters, HRIS troubleshooting and administration

Coordinates intake, research and response preparation of basic to moderate legislative inquiries and/or claims (e.g. Service Canada, WSIB/CNESST, Ministry of Labour). Informs supervisor upon notification receipt of all such matters and elevates more complex matters to supervisor immediately

Liaises with Recruiting and Payroll teams upstream and downstream to support employee lifecycle.

Supports Director, Human Resources and Recruitment through active participation in ad hoc meetings, training and other project assignments

Ensures employee file and sign-off requirements are accurate and up to date

Corporate recruitment support backup (job postings, resume screening, phone screens, interview scheduling, background checks, assessments, references)

Supports urgent evening and weekend retail HR support needs in an accurate and timely manner as required

Performs any other duties as required

What you’ve done:

Bilingual French and English

Minimum two years of work experience in a Human Resources role preferably including employee relations, coaching and investigations exposure

A college or university degree, preferably in business specializing in Human Resources

Post grad diploma in Human Resources preferred

Excellent communications skills, verbal and written

Effective time management skills and highly organized

Excellent inter-personal relation skills

Strong computer skills including proficiency in Microsoft Office Suite

Conviction to improve personally and support continuous improvement

High level of personal integrity

Positive and supportive tone, attitude and work ethic

Ability to work in a fast-paced environment and be a self-starter

Previous multi-unit national retail experience preferred

What is in it for you:

Competitive base salary +bonus

RRSP matching program

Vacation plus additional flex days

Comprehensive health, dental and life benefits

Training and development opportunities to grow your career

Named one of Canada’s Best Managed Companies

A supportive workplace culture and work environment

Employee development programs

If this sounds like you and you are excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

Job Type
Full Time
66 days ago

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