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Head,Senior Manager , Human Resource , BPO

  • 10-18 yrs
  • Not Disclosed

Job Description

An established lead,generation company at Pune is looking to hire a Head HR (Sr Manager , HR)Work timings , 1pm , 10pmAdvisory Role:, Serves as the strategic partner for assigned business leaders to support people strategy and initiatives across the businessWorkforce Management: , Understands business landscape and capacity (supply,demand) to serve as an advisor in relation to utilization and headcount planning through close collaboration with HR, Supports team sizing, alignment and succession planning, Partners and advises on content for learning as specifically required to support the operations teamPerformance & Coaching : , Provides expertise and partners with the business managers and performance management team to validate performance information, promotion recommendations and coaching activities, Supports leadership sessions and communications about performance and promotions, Lead performance management follow,ups for Managers and junior team members, Champion to create a culture of ongoing feedback and high performance, Developing and defining plans, policies, processes, guidelines, standards, HR Management System(HRMS) and strategies for greater organizational effectiveness and resource utilization, Deciding, Driving, implementing, HR tools, software, metrics, leading into HR transformation and automationEngagement & Culture : , Keeps a tab on the pulse of the people by leveraging various sources (HealthCheck, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and the Flexisales , people experience, , Advises leaders on ways to reinforce and strengthen culture, community and engagement, Partners with business leaders on issue identification, action planning, and office engagement initiatives, Participates in and supports recognition programs and communications, Oversees employee relation issues which may include: intake, investigations, conflict resolution session(s), and actioning any next stepsHR Team and Processes : , Liaises across HR or Enterprise teams to support stakeholders with specific issue area (mobility, reporting, orientation, people guidelines, etc.), Develops and communicates people guidelines, policies and procedures, Provides mentorship, coaching and guidance to HR team, Serves as a change management agent,championQualifications and skills : , Bachelor's degree required, Master's degree in HR preferred, Atleast 10 years of relevant work experience, multinational,global professional services required, Demonstrated ability to establish key relationships with business leaders and develop strong credibility, Sound analytical acumen and ability to interpret business metrics, Experience working in a fast,paced and changing environment, Experience in interfacing with international audiences and cross,office teams, Strong project management and communication skills; ability to effectively communicate and work across all levels of the organization, Attention to detail and commitment to get things done, and getting them done wellPreferred : Experience in BPO,Sales driven organization