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Head Project Delivery IT

  • 15-20 yrs
  • Not Disclosed

Job Description

Job Description Delivery Head has to take overall accountability of delivery for multiple ERP Cloud projects and programs Strong customer focus with a responsibility of CSAT and growth of multiple service lines Delivery Head must understand the overall solution before the finalization of contract to ensure delivery teams are aligned. Proactive Risk and Escalation Management Need to ensure relationships with key client stakeholders and map equations Need to work with customers to provide solutions and address any delivery related issues Be a part of steering committee meetings and provide mentoring and guidance to project management team. Should be hands on and get into details of engagements Need to drive the team ensuring all project delivery milestones and A R's are aligned. Need to have collaborative approach both within the organization and have a reach at client organizations Ability to objectively navigate through various stakeholders equations and deliver results Need to ensure timely project closures and get customer references Work with multiple practices and ensure team is aligned Should review and contribute towards presales and Solutions End to end planning and execution of projects and programs Adept in quality process and best practices Be focal point for customer escalations Hands on experience in Planning and execution of programs and ability to manage complex projects and situations Strive for devising and implementation of best practices across deliveries and practices Managing projects within Timelines & Budgets Adept at project monitoring, control and Risk Management. Mentoring and Coaching team members Contributing towards organizational best practices Ensuring customer referencesWorking Days 5 Days a Week (9 30 AM to 6 30 PM)Job Nature Full Time