Head Information Management System IT

  • 18-25 yrs
  • Not Disclosed

Job Description

Role description

Manages overall P&L for a set of account from an overall delivery perspective and drives cost optimization initiatives to ensure profitability, innovation, incremental revenue, CSAT and ESAT goals

Manage distributed and large delivery teams across multiple infrastructure service lines projects covering various clients in the region for IT Infrastructure services

Work with delivery teams from various infrastructure practices and service lines to ensure a seamless service delivery experience to the client.

Focus on the client's business problems the ability to understand the client's broader business context and problems ability to engage with client stakeholders and lead engagement governance

Provide thought leadership and contribute to Customer Engagement strategy.

Work with the sales team and drives sales support & solutioning.

Role Dimensions

The incumbent will have a proven track record of success and a distinguished career driving relationships, roadmap development, delivery account management and deployment of large scale and high quality technology solutions for IT Infrastructure services

Ability to manage globally distributed delivery teams across multiple accounts programs projects covering various Customer Geos and LOBs, from various technology practices in a matrix structure.

A successful track record exemplifying his her consistency in delivering results.

Proven ability in Account Planning and Governance.

Should be able to lead multiple technology towers service lines

Strong business acumen and partnership skills.

Proven experience in customer facing skills

Key Skills and Competencies

Effective communicator, Proactive planner with strong analytical, problem solving and organizational abilities

Quick learner with an ability to scale up and flexible on work timings

Assertive and solution oriented with an ability to meet strict timelines and adhere to processes

Track record of pro active delivery management for large clients in a global delivery model

Proven track record of successfully delivering in a matrix environment