Head , Collections , BFSI

  • 8-15 yrs
  • Not Disclosed

Job Description

Responsibilities:, Spearheading the Collections Process, Quality & Audits (Internal & External)., Alternate collection strategy; Monitoring & executing customer communication process through digital platforms after considering the cost aspect., Create process flow to manage the workflow, escalations and proactively engage resources to address issues., Interface regularly with the Collection Team & Other Departments and extend support on portfolio,related queries., Regular training to PAN India Collection team on Collections Processes & Audit., Negotiating with customers in cases when non,payment occurs., Work closely with the internal teams in EMI bounce cases and provide guidance to them for recovery calling, ensuring string follow,ups for X bucket cases, Negotiating with customers in cases when non,payment occurs, Should be able to drive key tele calling matrices, Drive and motivate the team to meet targets., Manage the monthly close process of Accounts Receivable., Provide AR,related reports and data as requested by Top management., oversee the day,to,day operations of the full,cycle A,R team, Formulate strategic plans for driving the key KPIs for the Collection Team