Field Services Tech II

Why CompuCom? (Overview)

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: IT Field Technician.

What We Need & What You'll Do (Responsibilities)

As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. Candidate will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.

Exceptional Customer Service and relationship building competence

Travel within a radius of up to 125+ miles daily in a specific route

Areas include retail locations in Peoria, Danville, Champaign, Springfield and surrounding areas.

Understand AC/DC and backup power concepts

Excellent time management and reporting skills

Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)

Manage triage, troubleshooting and resolution to client scope on IT equipment

Occasionally works at heights of 20’ to 25’, lift equipment training provided

Document efforts, issues and resolutions, close cases/tickets daily

Experience desired in copper and fiber cabling and various terminating connectors

Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding

Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment

Able to lift 25 lbs

Who You Are (Qualifications)

One year IT technical support experience

CompTIA A+ (Required)

Net+ CompTIA certification preferred

Driver's License (Required)

Join the Leader In the Delivery of Technology Solutions

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Type
Full Time
62 days ago

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