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Executive - CRM Planning and Operations (Mall)

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India's definitive destination for exclusive Fashion and Electronics brands.

At CLiQ: 

• We obsess over customer delight.

• We are out there to find an alternate way of doing e-commerce.

• We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.

• We believe in Uncomfortable Transparency.

• We will always be respectful, empathetic, and caring about the well-being of our teams.

• we encourage experiments and creativity in Technology.

• We develop and use technology to enhance day-to-day life and have a positive impact on customers.

• We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all”

Responsibilities:

To own and drive all aspects of CRM and Retention operations on the campaign platforms

· Creation, testing and delivery of campaigns for Push and Browser Notifications, email, SMS.

· Create automated campaigns by building workflows, data rules and the data creation on mySQL, creating schemas and workflows on Campaign Management Platform.

· Build workflows to create and maintain reports for campaign performance.

Skillset:

· Hands-on experience in campaign management platform(s) – Adobe Campaign Manager / CleverTap / Webengage / MoEngage

· Experience in query building, optimization and data handling on MySQL

· Hands-on experience on Google Ad-words / digital marketing platforms, HTML/CSS development, JavaScript

The opportunities we have are perfect for highly motivated and talented candidates.

We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.

So QUiQ - PiQ – CliQ  before the opportunity is missed.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
76 days ago

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