company-img2

E Commerce Manager L’Occitane South Africa

  • 0 yrs
  • Not Disclosed

Job Description

E Commerce Manager L’Occitane South Africa< b> < p> < p>

E Commerce Manager L’Occitane South Africa< b> < p>

The ecommerce manager will oversee the look, feel and design of a website, working closely with any web design agencies or in house development teams to get the right interface and structure which will suit the customer journey best. The aim is to make the online ecommerce system easy to use, speedy and secure.< p>

Responsibilities and Duties< b> < p>

  • Manage the day to day tasks related to the online shop, including daily sales reporting, checking orders etc.< li>
  • Product data management – ensuring all product descriptions, renders and other product information are up to date and that the prices are correct. Listing new products on website.< li>
  • Overall management of e commerce stock – plan and maintain a sufficient stock holding, forecasting etc.< li>
  • Maintaining the general website content – uploading pages, website FAQs etc.< li>
  • Work with Marketing Manager to plan and implement strategies to ensure profitability and meet sales targets.< li>
  • Work with the social and digital marketer as well as rest of the marketing team to drive traffic, plan promotions and increase revenue.< li>
  • Design and prepare monthly reports on e commerce website metrics (Web Analytics – monitor and measure site performance, report on product sales etc.)< li>
  • Customer service – daily communication with customers to answer and resolve customer queries.< li>
  • Work closely with web development and technical teams to assist with website improvements.< li>
  • Daily communication with third party service providers (couriers, warehouse, loyalty and rewards partner etc.).< li>
  • Budget for e commerce expenditures.< li>
  • Solid experience in delivering results across a broad spectrum of digital channels, to include SEO, Display Social, Email, Paid Media, etc.< li>
  • Solid experience in Shopify< li>

    Additional Duties< b> < p>

  • Collaborate with graphic designer and other team members to plan and create biweekly newsletters.< li>
  • Proofread marketing content to ensure spelling, grammar and scientific correctness.< li>
  • Creating content for website and newsletters.< li>
  • Professional Skills Technical experience with ecommerce platforms: Payment gateways, Google Analytics, everlytic, Shopify etc.< li>

    Skills< b> < p>

  • Working well under pressure< li>
  • Problem solving< li>
  • Strong communication skills< li>
  • Excellent attention to detail< li>
  • Team player< li>
  • Flexible and responsive to change.< li>
  • 3 – 5 years ++ in a Digital Marketing Agency or dedicated Digital marketing team within the Retail Branding sector preferably< li>

    Salary< b> < p>

  • Market & Experience related< li>

    Please send enquiry details to amber.willis@loccitane.com< p>