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Director , Post,terms , FinTech Firm

  • 8-15 yrs
  • Not Disclosed

Job Description

Job Description As a Director you will, Understand customer contact preferences across channels, connect timings and content to develop dialer strategies and omnichannel customer acceptance journeys across calling, whatsapp, LK App, portal etc., Champion customer needs across the organization to ensure cohesive, seamless execution across acceptance and fulfilment, driving conversion rates and championing digitization of KYC, loan agreement and signing processes, Establish process excellence through extreme digitization and process transformation, driving process efficiency through structured problem solving in partnership with analytics teams, Work closely with product management and UX to establish key product requirements based on customer and market feedback and ensure end,to,end customer experiences are compelling, intuitive, and highly personalized, Partner with Finance, Analytics and Data Science to define and measure success and forecast business impactWhat we are looking for, Domain knowledge , An individual who has led post terms team in past, has experience of 8 to 12 years with a fair understanding of compliance and regulatory framework, A digital mindset , Extreme digitization of processes, gamification of offers, bot,based negotiations should be how you challenge the status quo, Data & Analytics driven , Knowing metrics which drive the business, knowing your numbers and problem solving organization wide challenges are what drive you, Customer Obsession , Given this role leads multiple customer touchpoints, an obsessive mindset towards improved customer experience and digital journeys is critical for success, Structured Thought Process , The ability to see the big picture, break down the problem is smaller solvable components, RCAs and bringing it together to an optimal solution is a fundamental skill requirement