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Director of Operations Excellence

About Nextbite

Nextbite is the only all-in-one virtual restaurant company to combine restaurant and technology expertise to help restaurants be more successful in the fast-growing off-premise dining model. Our leading restaurant technology solution, Ordermark, helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Paired with this technology, Nextbite serves the on-demand revolution by creating a selection of highly visible, on-trend, delivery brands. We empower existing restaurants everywhere to serve more customers and earn more revenue. 

By joining Nextbite you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.  

*Nextbite has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.

About the Role

As the Director of Operations Excellence at Nextbite, you'll report to the Senior Vice President of Operations and collaborate with key stakeholders to help develop and manage the guest experience through operational excellence.  You'll drive operational execution, outlier management, strategic planning, facilitate execution, root cause analysis, and manage operational priorities-- all in the context of aggressively and efficiently growing revenue through the guest experience. We are looking for a high-energy, self-starter with a growth mindset that enables you to take learnings from one area and apply them to others.

You'll have the opportunity to touch and influence every part of the guest experience, map out all operational business drivers, and help drive execution across all aspects of the Nextbite business. You'll contribute actively to and facilitate strategic and growth planning, including modeling scenarios and tracking results. You'll be deeply involved in setting the operational direction and goals ensuring that we're working effectively to exceed the off-premise guest experience.

This is a remote role in the following states: AZ, CA, CO, FL, GA, IA, IL, IN, MA, MI, MN, NC, NJ, NV, NY, OH, OK, SC, TN, TX, UT, VA, WA, or WI

Compensation: $135,000-145,000 annual salary + 15% annual target bonus

As an equal opportunity and affirmative action employer, Nextbite believes in building a diverse team of talented individuals to contribute to our mission. If you think you have what it takes, but don’t necessarily meet every single point on the job description, we encourage you to apply. We love to meet people that believe in our mission and can contribute to the team in different ways. 

Core to Nextbite's company values, we continually work to foster an environment where all are welcome, respected, empowered, and feel they can bring their whole self to work. In practice this means being an ally to those who are underrepresented, creating a safe and inclusive workforce, and ensuring our practices and processes are built to eliminate biases at every stage. We look forward to meeting you.

Our Values: Character counts. Be customer obsessed. Build something better. We win together. Be a catalyst.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
67 days ago

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