Dell Technologies , Advisor , Analytics

  • 4-7 yrs
  • Not Disclosed

Job Description

Web Production AdvisorOur website showcases our world,leading, mold,breaking tech company at its best. Our Web Production team owns the site's overall content, application and development. From managing the development of editorial content to harnessing the potential of web,based programs, we ensure our website is fit for purpose and more. Using our considerable experience and creative vision, we work on graphics, animation and functionality, alongside icons, color schemes and web infrastructure so our product range can come to life online.Join us to do the best work of your career and make a profound social impact as a Web Production Advisor on our Web Production team in HyderabadYou will:, Understand and provide analytics on Content management operation and site quality across various platforms like, Premier, E,support and, Understand customer journey, understand contact points, identify measures, and provide solutions towards simplifying, unifying customer journey on Dell platforms., Develop RTB metrics & definitions for each domain , drive adoption of these metrics and deliver insights into how they enable performance & user experience, Conduct ad,hoc Insights to inform use cases and concepts to support team's pursuit of platform goals. , Work closely with Data Science , Data Engineering (reporting,visualization) to create the right data set for continued analysis , collect and transform unstructured data into actionable insight., Deliver 1,2 new ideation and hypothesis in a quarterly basis, deliver point of view documents in relevant area on a regular basis, Establishing relationships with key business partners (includes designers, business leads et) or Point of Contacts to improve added value for business, Contribute to improve Process and reduce overall issues via algorithmic solution (Python)Essential Requirements :, Education MBA, degree in business administration or Bachelor's degree or higher in Engineering, Computer Science,IT, Finance, Math, Statistics. With 4,7 Years of Industry experience. , Presentation, leadership, business influence, and project management skills, Capability to identify and troubleshoot potential Business issues, Worked as a business analyst in Analytics, Business Intelligence, Consulting , Candidate should have played a role where he,she has been accountable for delivery within a business area, Highly proficient in Excel, moderate knowledge of at least one of Tableau, Power BI, Business experiences working in contact center domain allowing for strong interconnection between analyses and solving of business problems., Experience with Hadoop in data extraction and manipulation, Understanding of Statistical and data modelling with Python,R or in,depth knowledge of data base functions and query languages (SQL), Communication skills, including the ability to convey analytic insights effectively to both IT and business audiences.Desirable Requirements :, Knowledge of contract strategy, Phone,Chat,Email will be helpful, Handled contact center data in any previous roles , Experience working in the retail , eCommerce space, Proficiency in using digital analysis tools like Adobe Site Catalyst