Delhivery , Senior Manager , Gateway Operations

  • 6-12 yrs
  • Not Disclosed

Job Description

Job Description :, Ensures end to end smooth running of warehouse & logistics operations for the zone,area, Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted., Responsible for all the SLA's & TAT are maintained., Responsible for reduction in cost and increase in productivity for the region., Finalization of FM sites manpower, fleet, training, resource planning, Handles manpower planning, fleet management, load feeding based on fleet plan for the DPC's team, Handles the continuous improvement projects w.r.t., cost service and employee productivity, Plans and monitors incoming bags, inbound & outbound TAT performance in PCs, Manages pickups from clients,vendors, processing (2hrs) and connection to respective cities, Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time., Plans the new PC's based on volume increase, Impart behavioural & soft skills training to the team as and when required., Benchmarking with Competition by updating regarding First Mile Delivery solutions, coping up with latest trends, innovations and industry best practices, Monitoring security parameters across region and ensures no unlawful activity occurs