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Customer Support Specialist

  • 0 yrs
  • Not Disclosed

Job Description

Overview


Healthcare delivery involves hundreds of repetitive, manual, error-prone tasks that account for over $1 trillion in administrative costs per year. Notable’s platform unifies artificial intelligence, robotic process automation, design, and no-code configurability to automate these workflows across the continuum of care – improving patient outcomes and reducing costs. Our mission is to enrich every patient interaction through modern digital experiences and intelligent automation. Leading healthcare organizations like CommonSpirit Health and Intermountain rely on our platform to provide a delightful omni-channel experience, deliver care at scale, reduce clinician documentation burden, and drive efficiency.


You will...



  • manage customer support requests in a timely manner;

  • diagnose, document, and respond to customer issues via phone, email, and ticketing systems;

  • Escalate issues to the next tier as needed;

  • follow-up with customers to ensure customer satisfaction. 


You're a great fit because you...



  • have experience supporting enterprise level customers;

  • have experience diagnosing and resolving a variety of technical issues;

  • are adaptable and flexible within a fast-paced and ever-changing environment;

  • have a creative approach to problem solving;

  • are comfortable working autonomously and collaboratively within a remote-friendly environment to deliver exceptional customer service; 

  • lead with empathy, engaging with others professionally, patiently, with a friendly demeanor;

  • exude a high level of detail through tracking, noting, and organizing support tickets. 


Bonus if you…



  • have experience working with electronic medical record systems (Cerner, Epic, etc.);

  • have experience working with physicians and caregivers;

  • enjoy learning new technologies.