Customer Support Analyst (SaaS)

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Who are we? 

UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organisations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes. Whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure, UpGuard is used by some of the world’s largest, fastest growing and most innovative companies.  

Why are we hiring for this role? 

UpGuard has just come off the back of a record breaking year, sales have grown by 128% and new customer velocity increased by over 179%. With that, we need a Customer Support Analyst to assist and support the continued growth.  

As a Customer Support Analyst, you'll analyze the causes of our customer’s greatest pain points and work closely to mitigate them. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.

**Note: this is a fully remote position

Before starting work with us, you will need to undertake a national police history check, credit check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies.