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Customer Success Team Lead

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work with an industry leader? Well, how about an industry creator?! At WalkMe, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us on a daily basis, we’re changing how enterprises interact with their technology.

The WalkMe CS Team Lead role is a managerial role, leading a team of up to 8 Customer Success Managers (CSMs). As the leader of your team, you will meet regularly with all members of your pod as well as with other leaders in the office. Some of the other key requirements of the role include (but are not limited to) setting the engagement strategy with key accounts owned by your pod, serve as the escalation path for your CSMs, guide and mentor new and existing team members, and help adjust to optimize WalkMe's service model to their Customers. Your primary KPIs will be based on the aggregate targets of your team, and principally based on Net Retention.

We are looking for a strong leader, who is both positive and collaborative in their management style, can work cross-functionally with multiple global teams, and is comfortable with the dynamic nature of a growing business.

As one of the world’s leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we’re not hard at work powering digital adoption, you’ll find us relaxing with a cup of coffee. 
 
And that’s just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
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