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Customer Success Manager, Real Estate

  • 0 yrs
  • Not Disclosed

Job Description

At Notarize, we’re pulling the future closer, bringing industries like real estate, automotive, and financial services into the digital age. We’re the first company to complete a legal online notarization, online mortgage closing, online will, online auto sale, and countless other critical transactions. 
We’re proud to play an integral role for our customers -- from individuals to major enterprises -- in making life’s most important moments better. 
 
Our business has grown exponentially (over 600%!) in the past year. In September 2021 we came in at #114 on Inc.’s list of the 5000 fastest-growing companies in the nation. We raised an additional $130 million in Series D funding in March of this year -- backed by industry behemoths like Capital G/Google, Citi, and Wells Fargo -- and we recently announced a major strategic partnership with Adobe.
 
Notarize is the pioneer and market leader in Remote Online Notarization (RON), and we’re building the team that will operate a critical platform in tomorrow’s fully-remote economy. Come join us!
 
Notarize is proud to be a fully-distributed, remote-first team. Employees can work from anywhere in the United States -- all 50 states and D.C too.

Our Customer Success organization is divided into Real Estate and Business. A Real Estate Customer Success Manager understands big picture business objectives and contributions to team and company objectives; seeks to understand customers' business, workflows and desired outcomes to be able to measure and iterate on successes; executes against individual and team goals through helpful, collaborative work. 

A day in the life of a Real Estate CSM might include a morning internal call with an Enterprise Account Executive to strategize on a customer renewal conversation later in the week, an early afternoon sync with Product and Solutions team members about an upcoming beta program, followed by a weekly session with the larger Real Estate Customer Success team to talk through wins, challenges and opportunities we’re seeing with our partners. Variety is the name of the game, though, and at this growth stage, you will have plenty of opportunities to get involved in areas of need and interest.

Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.