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Customer Success Manager

  • 0 yrs
  • Not Disclosed

Job Description

Deliver strategic value to our Enterprise Customers through their entire relationship with Backbase by building a stronger operation. You hold a Bachelor’s degree in a relevant field; MBA preferred.
You are a well-seasoned professional with proven senior Account Management experience (C-level Clients), in a Digital; Software; or Technology environment.
Former teams describe you as a strong pragmatic leader bringing out the best in them.
As a person, you are motivated; goal oriented; persistent and a skilled negotiator with the proven track record of driving change with clients.


THE JOB AT BACKBASE

In this role, you make a significant contribution helping Backbase Enterprise Customers
successfully execute their Digital Transformation Program through our Products, Professional
Services and your strategic insights.
You will be measured on revenue growth, customer satisfaction, customer retention and customer
reference-ability.
You will be responsible for some of our strategic partnerships and work closely with the customer
senior executive teams.
You drive continuous improvement efforts to support our customers in the most efficient and cost
effective manner without losing track of contractual commitments and SLA’s.
You work closely with Backbase (Developer) teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations.

Together, we make sure we stay ahead of the curve and bring the best solutions and programs to our customers. Own all customer communication, new solution awareness, solution adoption and best practice evangelism.