Customer Service Representative- Cambridge

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description


Enterprise Rent A Car in Cambridge Fresh Pond MA is excited to announce an opening for a Full-Time Customer Service Representative!


The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, and service customers.


The starting rate of pay is $18.08 / hour.  A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match. 


The required full-time schedule is Monday, Tuesday, Thursday, Friday from 7:30am-5:30pm and Saturday from 8:30am-12pm.   A 1 hr break will be given each day with the exception of Saturday.


This position will be located at 26 New St Cambridge, MA 02138.



  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Initiate rental contract based on customer reservations or on-the-spot need

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins

  • Understand and communicate rental terms and conditions, vehicle features and other services 

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 

  • Perform miscellaneous and backup duties job-related duties as assigned


Equal Opportunity Employer/Disability/Veterans



    • Must be at least 18 years old

    • Must have a High School Diploma or GED 

    • Must have at least 6 months of prior customer service experience

    • Must have a basic level experience and understanding of a PC and Microsoft Office products

    • Must have a current and valid US driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years

    • Must have no drug or alcohol related convictions on driving record in last 5 years

    • Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future

    • Apart from religious observation, must be available to work Monday, Tuesday, Thursday, Friday from 7:30am-5:30pm and Saturday from 8:30am-12pm