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Customer Service Representative

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Overview


Enterprise Holdings has an exciting opportunity for a part time Customer Service Representative. This position pays $18.61 / hour and is located at the Enterprise Waikiki locations 96815.


 


The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support to service customers.


 


This role is available as regular part time which include the following benefits:



  • Paid time off

  • Employee discount

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Training and development


Responsibilities



  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned


Equal Opportunity Employer/Disability/Veterans


Qualifications



  • Must be at least 18 years old

  • High school diploma or GED equivalent preferred

  • Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Apart from religious observation, must be able to work a part time schedule (30-39 hrs/week) including 1 weekend day and may include holidays